When You Have to Call Customer Service

How Ensure your Experience Goes Smoothly

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Make sure you have all the information the customer service agent may ask for.

When the customer service agent is talking, be sure to let them finish what they’re saying before you say something.

If you can’t hear or have some other issue that makes it hard for you to communicate over the phone, let the customer service agent know that at the beginning of the call.

Be aware that there are certain days and times that are going to be higher call volume than others.

Know the name of the product or service you’re calling about.

If you have to call for someone else, be aware that the company may not be able to take information from you — it depends on their rules.

I started writing in elementary school and never stopped. I enjoy sharing stories about my hard-learned life lessons and writing advice.

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